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CheapOair,Travelex ins.Iberian Air Complaint - Flight boarding denied for Daughter-loss of ticket or reimbersment
CheapOair,Travelex ins.Iberian Air Complaint

CheapOair,Travelex ins.Iberian Air Complaint

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Flight boarding denied for Daughter-loss of ticket or reimbersment


Dear Sir-Mam:I am writing in a final effort to resolve the matter of a ticket purchased through Cheap O Air booked on Korean Air and insured by Travel X insurance.My Daughter was denied permission to board the LAN -Liberian flight #6512 leaving June 12 2012 for reasons unexceptionable even by a Liberian Agent after my contact in the U.S.by telephone.This act has caused my Daughter and I not only a financial strain but to say an inconvenience would be very kind and an understatement. Do to lack of action and denial of liability I will be forced to take whatever action necessary to resolve this matter and be reimbursed for my expenses and mildly nightmare my daughter and I were subject to due to a Liberian Agent determining something their office saying"he had no right to deny your Daughter boarding that flight" all happening hours after the incident when I was able to communicate with U.S.authorities receiving absolutely no help at the Quito Ecuador airport. Due to the conditions of my Daughters U.S.B-2 visa it was necessary for her to return to her country of residence and birth by the timeline given or there was a good chance she would lose that visa that was so hard and expensive to acquire.As stated prior I had to purchase tickets at the best fare I could find ($5,200) and leave 2 suitcases of valuables behind not to mention motel,wire transfers of funds,transportation to try to get answers.A real nightmare. We have been marooned in the Philippines since without financial resource to go back home where my Daughter seeks citizenship and I have been in urgent medical needs not available here in the Philippines due to the actions of one agent not letting my Daughter board and the denial of any wrong doing by those who were paid to take us to the Philippines where we were committed to be. I am offering what may be a resolution to be considered before I proceed and that would be to compensate with airfare from the Philippines to Tampa Florida with a ticket later or open ended round trip.This of course on an airline that will guarantee safe and uninterrupted travel. Please consider this proposal as this has gone long enough. Thank You for your consideration. Sincerely Gary and Logan Curteman


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